Refund Policy

You have 30 days from the day your order is delivered to request a return. This applies to every order, including items bought at a discounted price.

Change of mind To be eligible, the item must be unused, in the condition you received it, and in its original packaging. You will also need your order number or proof of purchase.

Damaged, faulty or wrong item Please check your order when it arrives. If it is damaged, faulty or not what you ordered, email us with your order number and a photo, and we will arrange a replacement or a full refund.

How to start a return Email support@roarmunch.com with your order number. If your return is accepted, we will send you a return shipping label and instructions on where to send the parcel. Items sent back without first requesting a return cannot be accepted.

Refunds We will email you once we have received and inspected your return. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, contact us at support@roarmunch.com.

Exchanges The fastest way to swap colours is to return the item you have and place a new order once the return is accepted.

Your consumer rights Nothing in this policy limits the rights you have under the consumer law of your country, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act.