Privacy Policy

Effective date: 7 October 2026

TheHavenly ("we", "us", "our") is an online store based in Auckland, New Zealand. This policy explains what personal information we collect when you visit thehavenly.com or buy from us, what we do with it, and your rights.

1.Information we collect

When you place an order or contact us:

• Your name, email address, phone number (if you give one)
• Your delivery and billing addresses
• Your order details, such as what you bought and when
• Messages you send us, such as support or return requests

Payment details:

• Payments are processed by Shopify Payments, PayPal and other payment providers shown at checkout. We never see or store your full card number.

When you browse the store (collected automatically):

• Device and browser type, IP address, approximate location, pages viewed, links clicked, and the website or ad that sent you to us
• Cookies and similar technologies (see section 5)

When you join our email list:

• Your email address

   2.How we use your information

• To process your order, take payment, and arrange delivery
• To send order confirmations, tracking updates and delivery notices
• To handle returns, refunds and support requests
• To prevent fraud and keep the store secure
• To understand how the store is used and improve it
• To show you and others relevant ads, and to measure whether our ads work
• To send marketing emails, only if you have signed up (you can unsubscribe at any time)
• To meet legal, tax and accounting obligations .

    3.Who we share your information with

      We share information only as needed to run the store:

• Shopify, which hosts our store and checkout
• Payment providers, which process your payment
• Our suppliers, fulfilment partners and delivery carriers, who receive your name, delivery address, phone number and email so they can pack and deliver your order. Your parcel is shipped from outside your country, so these partners may be based overseas.
• Advertising platforms such as TikTok, which receive information about how you interact with our store and ads (see section 5)
• Email and analytics tools we use, listed in section 4
• Professional advisers, regulators or authorities, where the law requires it

We do not sell your personal information for money.

   4.Tools we use

• Shopify (store, checkout, analytics)
• Shopify Payments, PayPal
• TikTok Pixel (advertising measurement)
• [Add or delete here: email marketing tool, Google Analytics, Meta Pixel, review app, etc. List only what you actually use.]

   5.Cookies and advertising

We use cookies and similar technologies to keep your cart working, remember your region, understand how the store is used, and measure advertising.

Our advertising pixels (such as TikTok's) record actions like viewing a product, adding to cart and purchasing, and link them to the ad that brought you here. Under some laws, including some US state laws, this may count as "sharing" information for targeted advertising. You can opt out by:

• Emailing us at support@roarmunch.com with the subject "Opt out"
• Changing your cookie settings in your browser
• Using the ad settings in your own TikTok account

   6.International transfers

We are based in New Zealand, Shopify and our other providers operate in several countries, and our suppliers and carriers may be overseas. Your information may therefore be processed outside your country. We take reasonable steps to make sure providers protect it to a standard comparable to the laws that apply to us.

      7.How long we keep your information

We keep order records for as long as needed for tax and legal obligations (in New Zealand, generally 7 years). Email list details are kept until you unsubscribe. Other information is kept only as long as needed for the purposes above.

     8.Your rights

You can ask us to:

• Show you the personal information we hold about you
• Correct information that is wrong
• Delete your information, where we are not required to keep it
• Stop using your information for marketing

Email support@roarmunch.com. We may need to confirm your identity first, and we will reply within a reasonable time (within 20 working days for requests under New Zealand law).

Your rights come from the laws of your country, including the New Zealand Privacy Act 2020, the Australian Privacy Act 1988, the UK GDPR, and privacy laws of US states such as California. Nothing in this policy limits them.

     9.Security

We take reasonable steps to protect your information. Checkout is encrypted and run by Shopify. No online system is completely secure, so we cannot guarantee absolute security.

  10.Children

Our store is not for children under 16, and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.

   11.Changes to this policy

We may update this policy. The effective date above shows when it was last changed. Continued use of the store after an update means you accept the updated policy.

   12.Contact and complaints

TheHavenly Spence Rd, Auckland 0612, New Zealand Email: support@roarmunch.com

If you are not happy with our response, you can complain to the privacy regulator in your country, for example:

• New Zealand: Office of the Privacy Commissioner (privacy.org.nz)
• Australia: Office of the Australian Information Commissioner (oaic.gov.au)
• United Kingdom: Information Commissioner's Office (ico.org.uk)